• We recognise that it is everybody's role to demonstrate respect and empowerment for people with disabilities by their actions and attitudes.

• Central to our role is providing practical assistance to enable people with disabilities, regardless of their circumstances, to live as independently and autonomously as possible.

• We take a person-centred approach yet assisting the person with a disability within the context of their family or community environment.

• Continuity of care is paramount; we aim to provide regular staffing arrangements so that clients can expect to have the same familiar staff where possible, rather than transitional care workers.

• Advocating for our clients and liaising with other service providers when necessary, providing detailed handovers and reports to facilitate a smooth transition from home to respite when required, or from home to hospital if needed.

• Ongoing feedback from our clients and their families so that we can adapt and individualise our policy, procedures, and service for each individual client.